An Inactive label next to your email address means Webador has not confirmed that your email-related DNS records are set up correctly. Running a DNS check from the same page resolves this in most cases.
Finalize your email setup
- From the My sites page, click on My subscription under your website title.
- In the Email addresses box, click on Manage email addresses.
- Scroll down the page and click on the Check DNS button.
Webador will automatically check your email-related DNS records. In most cases, you'll see a notification confirming that your email is fully set up. The 'Inactive' label will no longer be displayed.
If the check reports invalid records
In some cases, you'll see a notification saying that one or more DNS records are invalid or need updating. There are three common causes.
Your domain is linked via DNS and the email records are missing
This happens when you've linked your domain name to Webador through DNS, but the email-related records haven't been updated on your domain host's end. See How can I create my own email address for my linked domain name? for these records and where to enter them. When you've added the email records, you can go back and click on Check DNS to run the check again.
You started a Google Workspace or Microsoft 365 setup
The links for Google Workspace and Microsoft 365 on the DNS page change your DNS records to prepare for those setups. Clicking on one of them is sometimes unintentional.
If you didn't mean to start that setup, reset your DNS records to their default values on the DNS page. Can I make DNS changes? explains how to reach that page, where the 'Reset' button is at the bottom of the page.
If you did mean to start that setup, continue with Using Google Workspace (formerly G Suite) with Webador or Using Microsoft 365 with Webador. In that case, you'll manage your email through Google Workspace or Microsoft 365, instead of Webador. This means the Inactive label will remain, because you're not using Webador’s email service. You can safely disregard it.
You added custom DNS records
Custom DNS records can conflict with the email-related records and stop your email from working. Webador does not offer detailed support for custom DNS records. In this case, contact the provider that gave you the records and instructions for further help.