Domain name frequent questions

Common errors

• Error Incorrect Company name (during the registration): You can remove any “special characters” such as ‘, “, or , from the Company Name field.
• Error Auth code is wrong (in email sent for the domain verification): This can happen for several reasons. To fix this, please contact our support team.
• After you register a domain, you need to verify your email address via a link sent to you by email. If you’re not receiving it (and it’s not in your spam folder), it might be caused by the type of email provider you’re using (for example: Yahoo, t-online.de, etc.). If possible, use another address such as Gmail or outlook.com, and resend the verification mail via your domain dashboard or contact our support team.

Country-specific exceptions

• .dk: Once your domain is registered, you need to activate it within 4 days:

  • The registry will email you your username and PIN.

  • Log in to https://self-service.punktum.dk/ using your username and PIN.

  • Find your domain in the list, click aktiver domænenavnet, and confirm activation on the following pages.

• .es: If you get an “Invalid Company number” error for trying to register a .es (Spain) and you are a FreeLancer, please leave "Company name" field empty to validate the registration.
• .no: If you register as a private individual, you need an N.PRI.XXXXXXXX number. Request it from the registry here: https://pid.norid.no/personid/personid. Add it in the Passport/ID number field along with your Social Security number. If you're registering as a business, you'll also need a valid Norwegian organization number (check yours at https://virksomhet.brreg.no/nb/oppslag/enheter) and a valid VAT number. Make sure your city name includes any special Norwegian characters (e.g. "Mjøndalen", not "Mjondalen"), and that your zip code is correct. If your domain is not activated within the mentioned timeframe, the Registry may be carrying out additional identity checks required for .no domain registrations. To speed up the process and have your domain name activated as soon as possible, you can call the phone number below and provide them with your domain name, so that it can be reactivated. Registry phone number: +49 (0)6894 - 9396870 .
• fr: Some .fr domain names go through an extra review by AFNIC (the registry) before they can be registered — for example, names of French towns/municipalities, or certain sensitive terms (such as betting or health-related terms). If your registration is blocked or delayed, this may be why; reach out to support and we'll look into it with the registry. 
• .it: .it domains require an address in Italy, along with either a company number and VAT number (for businesses), or a fiscal code (for individuals). 

• .se: Registering a .se domain needs a few extra checks from the Swedish registry. Watch this short video to get it right the first time:

  Check your numbers before you submit:

  • Swedish personal identity number: swedish.identityinfo.net
  • SSN/PIN for other countries: randommer.io
  • Swedish organization number: Bolagsverket

  Check your inbox: after registering or transferring, the domain owner gets an email to accept the registry's terms and conditions. Accept it within 48 hours. There's also an email to verify the email address, which you need to confirm within 14 days. Check your spam folder too.

  Still seeing your old website after a transfer? The organization number is probably wrong. Check it on Bolagsverket and email support@webador.com with your domain name and the correct number.
   

• SCAND (.dk, .se, .no, .fi): If your domain contains special characters, you need a “punycode” version, which you can generate here: https://www.punycoder.com/.
  Example: webadør.dk → xn--webadr-fya.dk.
  This also applies to invalid addresses or names.
   

TRANSFER DOMAIN TO WEBADOR

• Standard transfer
  • For a standard transfer, start the transfer using a transfer code (also called an auth code or EPP code).
• Country specific transfer exceptions
  • .be: If your .be transfer fails, check with your current domain provider if they also use Open Provider. If yes, you’ll need an internal transfer code from them.

  • .com.au: Transferring a .com.au domain requires your consent. After you request the transfer, we'll ask you to sign a consent PDF confirming you want to move the domain to us. Once we've received your signed PDF, we'll take care of finalizing the transfer on our end.

    
    Subject: Domain Transfer Authorization
    I, [Full Name], in my role as [Job Title] at ABCD COMPANY (ABN: 11111111111),
    the registrant of the domain xyz.com.au, hereby authorize the transfer of this domain to Openprovider.
    I confirm that I am authorized to act on behalf of the registrant and approve this transfer request.
    Signed:
    [Signature], [Full Name], [Job Title], [Date]
    

You'll then receive an email (called an FOA — Form of Authorisation) asking you to confirm the transfer. Make sure to check your inbox (and spam folder) and accept it — the transfer won't complete without it.

• .com: A .com domain less than 60 days old cannot be transferred. You’ll need to wait until the period ends, but you can link it to Webador in the meantime.
• .dk: Once you requested the transfer, the name servers must be updated from the self-service panel on the following page: Punktum dk self-service - Log in to self-service by including all the following name servers:
  nserver: ns1.openprovider.nl
  nserver: ns2.openprovider.be
  nserver: ns3.openprovider.eu
• .es: Once requested, you must validate the transfer by email. Full steps: Transferir un dominio .es a Webador.
• .uk or .co.uk: Domains in .uk don’t have a transfer code, the customer needs to:
  • 1. start the transfer on our side
  • 2. ask your current domain provider to change the IPS tag to REGISTRAR-EU

• SCAND (.dk, .se, .no, .fi): If the domain uses "special characters", you need a "special" domain you can obtain here: https://www.punycoder.com/. For example: webadør.dk should be xn--webadr-fya.dk for the transfer request.

  Same goes for invalid addresses and names.

LINK DOMAIN TO WEBADOR

• To link a domain name to us, you’ll need to update your DNS. Follow this article: Link a domain name to Webador. If you have trouble, you can send the article to your current provider for help.

TRANSFER AWAY FROM WEBADOR

• Standard transfer
  • The customer can request the transfer code by following the steps in this article. For the next steps, they can contact their new provider.
• Country specific transfer exceptions
  • .be: If your transfer fails, check with your new provider if they use Open Provider. If yes, request via support@webador.com an internal transfer code.
  • .com: Some domains such as .com have a 60 days lock after a transfer or registration. This means you need to wait until this period is over before a transfer is possible.
  • .es: to obtain the transfer code, you can request it by reaching out to our support team.
  • .online: to obtain the transfer code, you can request it by reaching out to our support team.
  • .uk: to transfer away, you first need to request the IPS tag from your new provider. You will then be able to use it to request the transfer via My subscription > Domains > Transfer. All the steps can be found in this article.
  • Transfer to Cloudflare: Cloudflare requires you to update your domain's Name Servers (NS) to point to Cloudflare before initiating the transfer process. While custom Name Server updates aren't typically supported directly in the user control panel, we do allow this specifically for transfers to Cloudflare. To complete this step, please contact our support team with the Name Servers and our team will update the Name Servers for you.

LINK TO ANOTHER PROVIDER

• We don’t allow name servers (NS) changes to link to another provider. Exceptionally, when a domain cannot yet be transferred away (for example a .com is less than 60 days), you request by reaching out to our support team to change NS. Don’t forget: you will need to transfer the domain name away before the domain renewal date (in case of cancellation, the domain won’t be renewed).

• To link your Webador domain to WIX:

  A Record - Host: @ (or leave blank)
  Value: 185.230.63.107
  
  CNAME Record:
  Host: www
  Value: pointing.wixdns.net

• In some cases, other website builders don’t accept transfers. For those cases, we suggest transferring the domain name to another provider so that you can link the domain name to your new website builder. An early release of the domain so that you can register the domain name again with them is not possible.
   

If a domain registration or transfer has failed, contact us before attempting a new transfer or registration.

Note: Trying again without this step will not create a new attempt, but therefore use the failed status from the previous attempt.
 

If a domain isn’t showing as active or isn’t working properly, there are a few common things to check.

General checks

• DNS Settings: Make sure you haven’t changed the DNS records of the domain (My subscription > Domains > Modify DNS). Incorrect or missing records can cause the domain to stop working. You can Restore all defaults, if you made any modifications to it.
  
  Please note: It can take up to 48 hours for manual DNS changes to take effect.

Country-specific checks

• .be (Belgium): You can check the status of .be domains through DNS Belgium. This site shows whether the domain needs a verification (see line “Verification status”). If the status is “Pending”, and you didn’t receive their email, you can do the verification via this page: https://www.dnsbelgium.be/en/registrant-verification.
• .ch (Switzerland): After registering a .ch domain, the owner may be asked to verify their ID via an email sent by the registry.
  • If the email wasn't received or the verification wasn't completed, the domain won’t go live.
  • You can contact the registry at registry@nic.ch to request the verification email again or get help.
     

• Check if DNS has been changed: Verify whether you have recently modified your DNS records. Changes to DNS settings can disrupt email services.
• Check if domain is active: Ensure the domain is still active and hasn’t expired or been suspended. If the domain is inactive, your email will not function.
• Use the “Check DNS” button: Click the Check DNS button in the support tool. This will show if the required email-related DNS records are present and properly set up.
  Please note: It can take up to 48 hours for manual DNS changes to take effect.

If the records are missing or incorrect, you will need to restore or update your DNS settings at your domain registrar. If everything looks fine and email still isn’t working, please contact us.
 

Update your info via My subscription > Billing information first, then contact our support team.

• .be: For company/owner name changes, also send the transfer code.

Country-specific

• .be: for company name/owner name changes, request a transfer code by contacting our support team.
   

You can check where the domain name is by using the 'Whois' feature. Under Registrar, if you see Hosting Concepts (or Hosting Concepts B.V. d/b/a Openprovider), this means the domain name is with Open Provider (and potentially with Webador). 

You can for example use:

who.is

https://www.whois.com/whois/

You can also check this with the 'Whois' feature per extension directly. In some cases, you can get more information. 
For example, for .be, you can see if a verification is needed or for .uk, you can see if it has been suspended.