When will the pricing change take effect?
You'll start paying the new price for your subscription as of your next billing date.
Please note: customers who subscribed or upgraded after 23 October 2025 are already paying the new price and will therefore not see another price increase.
Customers in the UK will continue with their current pricing.
Why are the prices going up?
This change will help us ensure we can maintain the high quality and reliability of the service you expect from us. Global costs for essential operational components such as infrastructure, licenses, and security have increased significantly over the past few years. To ensure we can maintain our high level of service and continue to invest in a faster, more secure, and more user-friendly platform, an adjustment in pricing has become necessary.
What is the new price for my subscription?
You can find the exact new price for your subscription by:
- Checking the email we recently sent you regarding the pricing change.
- Logging in and reviewing your subscription details via your subscription page.
- Looking at the current prices on the pricing page on our website.
Do I need to do anything?
No action is required. Your subscription will update automatically to reflect the new pricing. Your website, domain name, and all features included with your plan will remain exactly the same and fully functional.
What extra value am I getting in return?
This change allows us to continue investing in our platform. Over the past year, we've introduced features such as an AI website builder, new design templates, easier navigation, and improved SEO tools. We are committed to building a faster, more secure, and more user-friendly platform that saves you time and helps your business grow.
Can I change my current plan?
Yes, you can upgrade or downgrade to a different plan, depending on your monthly or yearly subscription.
Please note: These changes take effect immediately, so the exact process depends on your specific plan and billing frequency.
- Upgrade: Upgrading is possible anytime directly through your subscription page.
- Downgrade: If you wish to downgrade your plan, please contact our support team as this will need to be done manually. We will happily assist you with that process.
What if I have more questions about the pricing change?
If you have questions about the pricing change, our support team is here to help. You can always start a chat with our chatbot Webby directly via this help center. If Webby is unable to help you, it will seamlessly create a support ticket for you, and one of our dedicated team members will get back to you as soon as possible.
Are there different prices for monthly versus annual billing?
Yes. Customers who opt for annual billing will continue to receive a discounted rate compared to paying monthly. You'll find the annual savings compared to monthly detailed on the pricing page of our website.
If you need assistance with switching to annual billing, you can start a chat with our chatbot Webby directly via this help center. Webby can immediately create a support ticket for you, or you can reply to the email you received about the pricing change. Our team will process your request as soon as possible.
Where can I share my feedback about this?
We value your feedback on this decision. To ensure your comments are logged and passed on to the appropriate department for review, we recommend replying directly to the email you received about the pricing change. Alternatively, you can start a chat with our chatbot Webby. Webby will create a support ticket to capture your feedback and one of our team members will get back to you as soon as possible.