We’re here to help whenever you need us! At the moment, Webador does not offer phone support. We understand that calling may feel like the quickest or most personal way to get help, and we know some customers prefer speaking to someone directly.
However, our support service is fully email-based or reachable via social media, and there’s an important reason for that.
Why we don’t offer phone support
By working this way, we can:
Carefully review your question without time pressure
Check your account or website settings in detail
Consult directly with our technical, domain, or billing specialists
Provide you with a complete and accurate solution in writing
Phone conversations can sometimes lead to misunderstandings or missing details. With email support, we can investigate your issue thoroughly and make sure you receive the best possible answer, not just the fastest one.
It also allows us to keep a clear record of your request and our solution, so you can easily refer back to it later if needed.
When can I expect a reply?
We do our best to respond as quickly as possible and promise to try to give you an answer within 24 hours. Our team works hard to ensure a quick turnaround, while still providing a thorough answer or better a solution to your request.
Check our Help Center first
Before contacting us, we recommend browsing our extensive Help Center. Many questions are already answered with step-by-step instructions. Simply type a keyword into the search bar to quickly find the information you need.
Need extra help?
If you still need assistance, you can contact us through one of the following channels:
Webby is happy to help right away and can guide you to the right solution 😊
When contacting us, please include:
A clear description of your question or issue
The email address linked to your Webador account
Your website URL (if available)
Screenshots (if helpful)
The more details you provide, the faster we can assist you.