If you contact our support team for assistance with a problem, you may be asked to provide a screenshot. Screenshots help us to help you by showing us exactly what you're seeing.


If you're using Windows and want to take a screenshot, press the Print Screen key on your keyboard and paste the image into a Word document or an email. 


To take a screenshot on Mac OSX, press the key combination [shift ⇧] + [⌘ command] + 3. The screenshot will automatically be saved to your desktop with a file name like 'Screenshot 2020-06-01 at 08.30.00.png.'

Not working?

More detailed instructions for taking screenshots are available here.