How to add a Withdrawal Button to your website

From June 19, 2026, online businesses in the EU are required to provide a so-called “Withdrawal Button” on their website. This feature makes it as easy for customers to cancel a contract as it is to sign up for one.

This article explains how you can easily set this up in Webador.

What is the Withdrawal Button?

The Withdrawal Button (also known as an “easy-exit” feature) allows customers to quickly submit a withdrawal request for an online purchase or contract. The goal is a clear and visible link or button, using a simple form with an immediate confirmation after submission.

This article explains how you can set up the withdrawal button on your site in just a few steps, in compliance with the law.

Step 1: Add a withdrawal button to the footer

The withdrawal button needs to be easy to find throughout your entire website. Therefore, we recommend placing it in the footer (the fixed lowest part of your site):

1. Go to your website editor.
2. Scroll all the way to the bottom of the editor to edit your footer.
3. Add a button element.
4. Name the button clearly. The law is very strict in this regard. 
   Use phrases such as: “Withdraw contract” or “Withdrawal”.
   (Avoid terms like “cancel contract” or “cancel,” as these have different legal meanings.)

Step 2: Create the dedicated withdrawal page & hide it from the menu

1. In your website editor, go to the tab Pages.
2. Add a new page and name it, e.g. “Withdrawal form.”
3. Hide the page from your menu in the settings (using the slider “Show in menu”).
4. Now go back to your withdrawal button in the footer (Step 1) and link it to this new page.

Step 3: Add a contact form & enable automatic confirmation

The law requires that the customer receives a confirmation of receipt immediately after submission. Here's how to set it up:

1. Open the newly created withdrawal page.
2. Add the Form element.
3. Add or adjust the fields as needed. 
   We recommend including: full name, email address, order number/invoice number, reason for withdrawal (optional)
4. IMPORTANT: Go to the form element's settings (gear icon) and enable the option: “Always send a copy”

When a customer submits the form, the message is sent directly to your email address and the customer sees an automatic confirmation message on screen. With this setup, you provide customers with a straightforward and compliant way to submit withdrawal requests.

✔ Tip: You can change the email address that form submissions are sent to, start by clicking on the form element in the Editor > settings (gear) icon > Email to.

Other articles you might find interesting:

1. Add products to your online store
2. Sell digital products or services
3. Terms and conditions for your online store