From June 19, 2026, online businesses in the EU are required to provide a so-called “Withdrawal Button” on their website. This feature makes it as easy for customers to cancel a contract as it is to sign up for one.
This article explains how you can easily set this up in Webador.
What is the Withdrawal Button?
The Withdrawal Button (also known as an “easy-exit” feature) allows customers to quickly submit a withdrawal request for an online purchase or contract. The goal is a clear and visible link or button, using a simple form with an immediate confirmation after submission.
In Webador, you can create this using a dedicated page and a contact form.
Step 1: Create a dedicated withdrawal page
Go to your website editor.
Click on Pages.
Add a new page.
Name the page for example: “Withdrawal”
✔ Tip: If you don't want your withdrawal from visible in your menu, you can hide this page via the extra page settings.
Step 2: Add a contact form
Open the newly created page.
Add the Form element.
Add or adjust the fields as needed.
We recommend including: email address, order number, reason for withdrawal (optional)
You can customize the field labels so they clearly match the purpose of the form.
When a customer submits the form, the message is sent directly to your email address and the customer sees an automatic confirmation message on screen.
Step 3: Add a clearly visible link in the footer
The Withdrawal Button must be easy to find. Therefore, we recommend adding it to the footer of your website:
Scroll all the way down within any page of your website's editor to find your footer in the editor.
Add a text link or a small button element.
Link it directly to your withdrawal page.
Label it clearly, for example: “Submit Withdrawal”, “Cancel Contract”, “Withdrawal Form”
Make sure the wording is clear and easy to understand.
With this setup, you provide customers with a straightforward and compliant way to submit withdrawal requests.
✔ Tip: You can change the email address that form submissions are sent to, start by clicking on the form element in the Editor > settings (gear) icon > Email to.