Unfortunately, we're dealing with an increasing number of malicious entities who attempt to deceive our customers by posing as Webador. They do this through fraudulent emails, known as phishing, in which they attempt to steal your login credentials or other information.
In this article we'll explain how to identify these fake emails and what action you should take if you receive one.
How to spot a fake phishing email?
Four key indicators can help you recognize a fake email impersonating Webador:
1. The sender's email address
Always check the full email address of the sender.
Genuine / from Webador: Our emails are sent from our official domain @webador.com.
Fraudulent senders: Often use addresses that look similar to ours but contain small errors. Or they'll use a totally different email address, so be sure to check the sender!
2. The link in the email
Hover your mouse over the link in the email without clicking on it to see the actual destination URL.
Genuine links: Lead to our official website, Editor, or help center. Our official website is webador.com, and our official help center link is help.webador.com.
Fake links: Lead to suspicious, unknown, or misspelled websites. Always ensure the URL begins with https:// and not http://.
3. The request for sensitive information
Webador will NEVER ask you via email for:
Your password or full login credentials.
Your bank account details or full credit card number via an unsolicited or automated message. Our support team will only ask for this information after you have contacted us yourself regarding a payment issue (for example, a double charge or unrecognized payment).
Phishing emails often request this information under false pretenses, such as:
"Your payment has failed, click here to update your details."
"Your account has been blocked, log in to reactivate."
"You are entitled to a refund, please enter your bank details."
4. Language and formatting
Fraudulent emails often contain clear warning signs:
Grammatical errors: Numerous spelling mistakes or strange sentence structures.
Generic salutation: They are often addressed impersonally ("Dear Valued Customer" or "Dear Webador user") instead of using your personal name.
Unnecessary urgency: They create a sense of panic or emergency ("Do this within 24 hours, or your website will be deleted!").
What should I do if I receive a phishing email?
Do not click! Don't click on any links, don't open attachments, and don't reply to the email.
Delete the email: Move the email directly to your trash or junk folder.
Still unsure? (optional): If you've checked the points mentioned in this article and you're still uncertain about the email's authenticity, you can forward it to our support team for verification. If the email clearly matches the phishing indicators described, you can safely delete it.
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Did you click on a link or enter your login details?
Immediately change your Webador password via your secured dashboard.
If you use the same password elsewhere, change it there too.
How to protect your account?
Use a unique password: Ensure you use a strong and unique password that you don't use for any other service. Optional: Use a tool for password management.
Stay alert: Never trust an email that asks for your login credentials or financial information. Always log in via the official Webador homepage to check your account status.