General terms and conditions are the rules you want to set and make applicable by default when entering into an agreement with your customers. Anyone who runs a company and/or online store and therefore interacts with customers should draw up terms and conditions.
Terms and conditions for online stores generally cover the following:
- Quote (whether a quote is binding and the acceptance period you adhere to)
- Payment
- Delivery time
- Transport (who pays for transport and the shipping costs you charge)
- Warranty (if applicable, under which conditions)
- Liability
You can look at terms and conditions used by similar companies and use these as an example when drafting your own. There are also websites that allow you to generate terms and policies for your website, such as Termly.
Add terms and conditions to your online store
Once you've drawn up your terms and conditions, you'll want to add them to your store so your visitors can review them. Usually, this content has its own page and a link to that page is placed at the bottom of your online store, i.e. in the footer.
Add terms and conditions during the order process
You can also ask your customers to agree to your terms and conditions before placing an order.
Step 1
Go to the Store tab and click on Checkout form in the menu on the left.
Step 2
In the Confirmation dialog, enable the Terms and conditions option by clicking on the drop-down menu and selecting the page where your terms and conditions can be found.
When a customer places an order in your store, they'll see the message in the screenshot below before they can finalize their order.
