Your subscription has been terminated due to open invoices? No worries - your website is saved and you can reactivate it easily.
Missed payments can happen for a variety of reasons, and our team is here to help ensure your website is back online as quickly and smoothly as possible.
In this article, we’ll explain how to settle your balance and restore your access quickly and easily.
Monthly plan
For customers outside the EU with monthly billing
Step 1
Go to your Invoices page and check the total outstanding amount.
Step 2
Go to paypal.com and transfer the amount to the email address support@webador.com. You’ll receive an email confirming the payment from PayPal.
⚠ Note: Enter the amount owed in your local currency; don't select currency conversion.
Step 3
Attached to the above-mentioned email is a payment confirmation which includes a Transaction ID. Send an email to support@webador.com and include that attachment. We'll let you know when the payment has been processed and your access restored.
Step 4
If your access has been restored and you need to reactivate a cancelled subscription, go to the My sites page and click on the green Upgrade to Pro button under your website name.
Step 5
When you’ve completed the upgrade process, you may be able to restore your domain name. Go back to the My sites page and click on the My subscription link under your website name.
Step 6
In the Domains box, click on the Register domain (or Extra domain) button and type in the exact domain name you were previously using (without “www”).
Step 7
You’ll see a page informing you that the domain name is already registered. Select the domain name in the list and click on the blue Continue button.
Step 8
On the next page, leave the Transfer code field empty and click on the green Yes, I want to transfer <domain> button. Allow up to 1 hour for the domain registration and SSL certificate to finish processing. Once that’s done, your website will be live again.
Step 1
Go to your Invoices page and check the total outstanding amount.
Step 2
Transfer the total due to the account detailed below. Include the outstanding invoice numbers (e.g. 2025-123456) so we can process your payment as quickly as possible.
IBAN: NL12INGB 0006 185 106
Name: JouwWeb
⚠ Note: Our bank account is registered with our Dutch brand name. This will not affect your payment.
Step 3
It can take a few days for payments to reach us and be processed, after which the relevant invoices will automatically be marked paid, so keep checking your invoices page for the current status.
Step 4
If your payment has been processed and you need to reactivate a cancelled subscription, go to the My sites page and click on the green Upgrade to Pro button under your website name.
Step 5
When you’ve completed the upgrade process, you may be able to restore your domain name. Go back to the My sites page and click on the My subscription link under your website name.
Step 6
In the Domains box, click on the Register domain (or Extra domain) button and type in the exact domain name you were previously using (without “www”).
Step 7
You’ll see a page informing you that the domain name is already registered. Select the domain name in the list and click on the blue Continue button.
Step 8
On the next page, leave the Transfer code field empty and click on the green Yes, I want to transfer <domain> button. Allow up to 1 hour for the domain registration and SSL certificate to finish processing. Once that’s done, your website will be live again.
Annual plan
Step 1
Go to your Invoices page and check the total outstanding amount.
Step 2
Go to paypal.com and transfer the amount to the email address support@webador.com. You’ll receive an email confirming the payment from PayPal.
⚠ Note: Enter the amount owed in your local currency; don't select currency conversion.
Step 3
Attached to the above-mentioned email is a payment confirmation which includes a Transaction ID. Send an email to support@webador.com and include that attachment. We'll let you know when the payment has been processed and your access restored.
Step 4
If your access has been restored and you need to reactivate a cancelled subscription, do not start a new upgrade. Send an email to support@webador.com and we'll give you a link to re-upgrade without paying a second time.
Step 1
Go to your Invoices page and check the total outstanding amount.
Step 2
Transfer the total due to the account detailed below. Include the outstanding invoice numbers (e.g. 2025-123456) so we can process your payment as quickly as possible.
IBAN: NL12INGB 0006 185 106
Name: JouwWeb
⚠ Note: Our bank account is registered with our Dutch brand name. This will not affect your payment.
Step 3
It can take a few days for payments to reach us and be processed, after which the relevant invoices will automatically be marked paid, so keep checking your invoices page for the current status.
Step 4
If your payment has been processed and you need to reactivate a cancelled subscription, do not start a new upgrade. Send an email to support@webador.com and we'll give you a link to re-upgrade without paying a second time.
Need help?
Our support team is here to assist you with any payment-related questions. You can reach us by emailing support@webador.com. We aim to respond as quickly as possible and will do our best to resolve the issue to your satisfaction. We're happy to help!