Your subscription has been terminated due to open invoices? No worries - your website is saved and you can reactivate it easily.
Missed payments can happen for a variety of reasons, and our team is here to help ensure your website is back online as quickly and smoothly as possible.
In this article, we’ll explain how to settle your balance and restore your access quickly and easily.
Monthly plan
Step 1: Pay your outstanding invoice(s)
Pay your outstanding invoice(s) here: www.webador.com/pay
Once your payment is completed, your invoice(s) will be processed automatically.
Prefer a different payment method? Update your details here:
Webador editor > My subscription > Payment details.
Step 2: Reactivate your subscription
Now you can reactivate your cancelled subscription by upgrading to your desired subscription again.
Go to the My sites page and click on the green Upgrade to Pro button under your website name.
Step 3: Restore your domain name
When you’ve completed the upgrade process, you may be able to restore your domain name if it's still available.
Go back to the My sites page and click on the My subscription link under your website name.
Step 4
In the Domains box, click on the Register domain (or Extra domain) button and type in the exact domain name you were previously using (without “www”).
Step 5
You’ll see a page informing you that the domain name is already registered. Select the domain name in the list and click on the blue Continue button.
Step 6
On the next page, leave the Transfer code field empty and click on the green Yes, I want to transfer <domain> button. Allow up to 1 hour for the domain registration and SSL certificate to finish processing.
Once that’s done, your website will be live again.
Step 1: Pay your outstanding invoice(s)
Pay your outstanding invoice(s) here: www.webador.com/pay
Once your payment is completed, your invoice(s) will be processed automatically.
Prefer a different payment method? Update your details here:
Webador editor > My subscription > Payment details.
Step 2: Contact support
After completing your payment, contact us via our chatbot Webby (blue chat bubble in the bottom-right corner of your screen).
Please mention that you’ve completed your payment so we can quickly verify it and restore your access.
⚠ Important: Do not upgrade or start a new subscription yourself. You may still have remaining time on your original annual plan.
Step 3: Reactivate your subscription
We’ll provide you with a reactivation link, so you can continue your subscription without losing remaining time or paying twice.
Step 4: Restore domain name & email address
Get back to us once you've completed the upgrade, so we can restore your domain name and your email address for you, if applicable.
Need help?
Our support team is here to assist you with any payment-related questions. You contact us via our chatbot Webby (blue messaging bubble on the bottom right of your screen). We aim to respond as quickly as possible and will do our best to resolve the issue to your satisfaction.
We're happy to help!